VidMax Studio (“we”, “us”, or “our”) is committed to respecting your privacy and personal information. This policy outlines the information we may collect and how we use it. If you do not agree with this policy, please do not install or use VidMost.
What Information Do We Collect?
We collect information from you when you register on our site, purchase a license, contact support, submit feedback, or use our product. When ordering or registering, you may be asked to enter your email address. You may, however, visit our site anonymously.
Depending on how you use VidMost, we may collect:
- Account, purchase, and license information, such as your email address, license key status, subscription status, activation count, and billing-provider identifiers.
- Installation and device information, such as a generated installation ID, app version, operating system, operating system version, architecture, and device label used for license activation.
- Product analytics, such as app launch, activation, download or recording start/completion/failure events, the normalized source domain, media kind, file size, duration, and error category.
- Support and feedback information that you choose to send, such as messages, categories, email address, app version, and page URL.
We may use third-party analytics services (such as Google Analytics) to help us understand how our site and product are used.
Local Files, Browser Content, and Recording Data
VidMost processes downloads, recordings, browser sessions, and saved media files on your device. We do not host, upload, or store the media files you save, the contents of recordings, page contents, screenshots, browser cookies, passwords, full video URLs, file paths, video titles, channel names, thumbnails, or private browsing history on our servers, unless you intentionally include such information in a support request or feedback message.
For product analytics related to downloads or recordings, our server is designed to receive only limited event metadata, such as the normalized source domain, media kind, success or failure status, app version, operating system, and coarse technical measurements. We do not require the full URL of the content.
Our Use of Cookies
We use cookies on our websites for session management and retaining your settings or preferences. We may also use third-party cookies to collect visitor statistics and measure our marketing campaigns. If you would like to reject third-party cookies, please configure your browser’s settings accordingly.
How Do We Use Your Information?
Any information we collect from you may be used to:
- Personalize your experience — your information helps us to better respond to your individual needs.
- Improve our product — we continually strive to improve our offerings based on the information and feedback we receive from you.
- Administer promotions, surveys, or other site features.
- Send periodic emails regarding updates or product information.
- Operate billing, licensing, activation, customer support, abuse prevention, security, and compliance workflows.
Service Providers and Disclosure
We may share limited personal information with service providers that help us operate VidMost, such as payment and billing providers, email delivery providers, hosting and security providers, analytics providers, and customer-support tools. These providers process information for our business purposes. We do not sell your personal information.
Children’s Privacy
We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Financial Information
We use financial information collected from you only to process payments for products and services you have purchased. At the time of purchase, unique identifiers may be collected to verify your identity. We do not store your payment card information on our servers.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Personal information collected by us is stored in secure operating environments that are not available to the public.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the product, maintaining licenses and purchase records, complying with legal obligations, resolving disputes, preventing abuse, and enforcing our terms.
Data Deletion
We will delete your personal data from our databases upon request, except for data we are legally obliged or reasonably required to retain, such as records of purchases for accounting, tax, fraud-prevention, dispute-resolution, security, or legal-compliance purposes. To request access, correction, or deletion of your data, please contact us at support@vidmost.com.
Changes to This Policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.